[Hiring] IT Systems Administrator @Contour Education

Role Description

This is a remote position.

You are the tech-savvy generalist who keeps Contour's team unblocked. You own the tech ticket queue, you run the system administration behind accounts and access, and you are the person people go to when a tool or a CRM workflow is not doing what they need.

• Run the ticket queue: every tech and access request comes through Suptask, triage, resolve first line, and escalate the rest with clear context.
• System administration: manage Google Workspace, Rippling, and seats and access across Monday and HubSpot.
• Onboarding and offboarding: set new joiners up in the right systems on day one through Rippling, remove access cleanly when someone leaves, and build basic automations in Rippling.
• Run audits: conduct regular access and license checks to ensure proper access and prevent over-provisioning.
• Handle CRM tickets: resolve tool and CRM workflow questions, train the team, and keep the tech guide and knowledge base current.
• Fix at the root: address recurring issues and document solutions to prevent them from reoccurring.

Qualifications

• 1 to 3 years in IT support, helpdesk, service desk, or a systems administration role.
• Hands-on Google Workspace administration: accounts, groups, and access.
• Comfort with an HRIS or identity tool like Rippling for onboarding and access.
• A genuinely tech-savvy generalist: ability to pick up new tools quickly across a SaaS stack.
• Clear, patient communication skills.
• Accuracy with access and ownership by default.
• Cross-timezone comfort: ability to work India hours with overlap into Australian time.

Requirements

• Rippling experience or experience administering a comparable HRIS or identity platform.
• Experience building simple automations or workflows in Rippling or a no-code tool.
• Experience with an ITSM or ticketing tool (Suptask, Freshservice, Zoho Desk, Jira Service Management, or similar).
• Familiarity with ITIL basics: incident, request, and access management.
• Experience supporting or administering a CRM like Monday.com or HubSpot.
• Experience in a remote-first company.

Benefits

• Fully remote, anywhere in India.
• Competitive compensation benchmarked to the role and your experience.