[Hiring] IT Systems Administrator @RPX

Role Description

As an IT Systems Administrator, you will support and maintain the technology environment for a 200 people organization. This role blends hands-on end-user support with systems administration, cloud identity management, security operations, and compliance support. You will serve as an escalation point from Level 1 help desk while also owning core IT systems, automation, and security initiatives. This position is ideal for someone who enjoys solving complex technical problems, improving operational maturity, and contributing to a secure, compliant, and scalable IT environment.

In this role, you will be responsible for:

• Advanced Technical Escalation: Serve as the Level 2 escalation point for complex hardware, OS (Windows/macOS), and identity issues, ensuring high-touch resolution and minimal downtime for all end-users.
• Enterprise Systems Administration: Manage and maintain the Microsoft 365 ecosystem, including Entra ID (Azure AD), Exchange, Teams, and SharePoint, while overseeing core Windows Server services (AD, DNS, DHCP, and GPOs).
• Endpoint & Lifecycle Management: Own the full device lifecycle for Windows and macOS notebooks using MDM tools like Intune to automate provisioning, patching, and vulnerability remediation.
• Security & Incident Response: Proactively monitor infrastructure health and security alerts (EDR/NGAV), leading the triage, investigation, and documentation of incidents to protect company data.
• Compliance & Audit Readiness: Implement and enforce IT controls aligned with SOC 2 and ISO 27001 standards, partnering with HR, Legal, and Finance to ensure audit-ready documentation and evidence collection.
• Infrastructure & Network Support: Administer critical physical and virtual infrastructure, including firewalls, switches, and VMware platforms, to ensure high availability and performance across the network.
• Automation & Process Optimization: Identify opportunities to automate routine administrative tasks using PowerShell, Bash, or APIs to improve team efficiency and operational maturity.
• Strategic Risk Management: Support business continuity and disaster recovery processes while participating in IT roadmap planning to align technical goals with organizational growth.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience
• 8+ years of experience in IT systems administration and Level 2 help desk support
• Strong experience supporting mixed Windows and macOS environments
• Hands-on experience with:
  • Windows Server (AD, DNS, DHCP, GPO)
  • Azure AD (Entra ID), Microsoft 365, Office 365 administration
  • Endpoint management and MDM solutions
  • Help desk / ticketing systems (e.g., ServiceNow, Jira Service Management, ServiceDesk)
  • Scripting and automation experience (PowerShell strongly preferred)
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
  • Experience with identity protocols (SAML, OAuth, OpenID Connect)
  • Ability to document systems, processes, and incidents clearly and thoroughly

Requirements

• Experience supporting SOC 2 and/or ISO 27001 compliance programs
• Familiarity with security tooling such as EDR/XDR (e.g., CrowdStrike), SIEM, and vulnerability scanners
• Experience with:
  • Intune, Kandji, or similar device management platforms
  • Cloud backup and DR solutions
  • VMware or cloud IaaS platforms (AWS, Azure)
  • Familiarity with Linux and scripting is a plus.
  • Prior experience in a SaaS or mid-size corporate environment

Benefits

• Competitive salary range of $160,000 to $175,000 depending on skills and experience
• Base salary range of $125,000 to $225,000
• Annual bonus opportunity
• Comprehensive benefits and perks, including:
  • Group health coverage
  • Company HSA contribution
  • 401(k) matching
  • Medical disability and family leave benefits
  • Fitness reimbursement
  • Community service days
  • Charitable donation matching
  • Option to work remotely or from our San Francisco office