[Hiring] IT Support Technician @Indiko Data

Role Description

As an IT Support Technician, you will provide first-line remote technical support to our customer base, acting as an important first point of contact for service requests.

• Respond to support requests received by email and telephone
• Perform initial investigation, troubleshooting and ticket triage
• Escalate incidents to senior engineers when required
• Work collaboratively with colleagues to meet customer SLAs
• Maintain accurate and professional ticket records
• Participate in customer communications via email, telephone, video calls and screen-sharing sessions
• Contribute to and utilise our internal knowledge base and operational procedures
• Participate in a rota-based support service, including weekend cover

This role forms part of a rota-based support desk covering client business hours. Participation in early and late shifts as well as weekend on-call is an essential requirement of the position.

Qualifications

• South African Matric (Grade 12)
• Microsoft MS-900 certification (or higher)
• Microsoft AZ-900 certification (or higher)

Requirements

• At least 2 years' experience providing remote IT support to business customers
• Experience supporting Microsoft-based business environments
• Excellent written and spoken English communication skills
• Strong customer service and relationship-building abilities
• Experience working within a structured support or service desk environment
• A methodical and security-conscious approach to technical support

Benefits

• Fully remote working environment
• Flexible rota-based working arrangements
• A collaborative UK and South African team culture
• Exposure to a broad range of technologies and customer environments
• Ongoing learning and professional development opportunities
• Supportive colleagues who enjoy sharing knowledge and experience