[Hiring] IT Support Technician @Desjardins

Role Description

Temporary position for 12 months. As an IT support technician, you provide user support and assistance for IT applications, including:

• Installation and configuration
• Best practices
• Issue resolution
• Service request management
• IT and technical incident management

You help keep IT equipment up and running, particularly through server administration. You serve as a technical collaborator and provide discipline-specific support for your unit’s activities, initiatives, and processes. The ability to tailor your approach as needed is essential. You research and analyze processes, information management, and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for projects and operational issues and incidents
• Conduct technical research and analysis and serve as a resource person for the submission of solutions
• Roll out and maintain software and manual and automated processes
• Train users
• Manage inventory
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its tools and systems

Qualifications

• Trade school diploma in a related field
• A minimum of four years of relevant experience
• Knowledge of French is required
• Strong communication skills in both French and English, both oral and written
• Decision quality
• Situational adaptability
• Other combinations of qualifications and relevant experience may be considered

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

Company Description

At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!