[Hiring] IT Support Specialist @Umanova SA

Role Description

We are looking for an IT Support Specialist to join our IT team in Croatia and provide day-to-day technical support to end users. The role focuses primarily on service desk and application support, while also involving routine server administration, network troubleshooting, and maintenance tasks.

The ideal candidate has some hands-on experience in a helpdesk, service desk, or IT support role, with a good understanding of end-user support and core IT fundamentals. This is a hands-on support position focused on resolving incidents, assisting users, maintaining reliable IT services, and escalating more complex issues to senior team members when needed.

Key Responsibilities

• Provide first and second line support to end users as part of the service desk.
• Provide application support: troubleshoot issues with business and collaboration applications, user access, and configuration.
• Troubleshoot common LAN and Wi-Fi connectivity problems for end users.
• Assist with routine server administration tasks, such as user and permission management, updates, backups, and service checks.
• Support Windows Server and Active Directory environments, including account management and group policies.
• Monitor system and network health and report issues to senior staff.
• Escalate complex or critical incidents appropriately.
• Maintain accurate documentation of incidents, resolutions, and procedures.
• Follow security policies and IT best practices.

Qualifications

• Ideally, some hands-on experience in a helpdesk, service desk, or IT support role.
• Good working knowledge of networking fundamentals (TCP/IP, DNS, DHCP), with a basic understanding of subnetting and VLANs, and basic wired and wireless troubleshooting.
• Good understanding of server fundamentals, including Windows Server, Active Directory, file and print services, and user and permission management.
• Familiarity with enterprise IT environments.
• Ability to follow technical procedures and documentation.
• Strong communication skills and a customer-support mindset.
• Fluent English, written and spoken.

Requirements

• Basic exposure to Linux systems.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
• Experience with IT ticketing systems and monitoring tools.
• Experience with Microsoft Intune (endpoint management) and Microsoft Entra ID (user, group, and access management, including MFA).
• Basic cloud awareness, for example Azure or AWS fundamentals.
• Basic awareness of IT security concepts.
• CompTIA Network+, Server+, Microsoft certifications (e.g., MD-102, MS-102, or SC-900), or similar certifications (advantage, not mandatory).