[Hiring] IT Support Specialist @GoTo

Role Description

As a IT Support Specialist, you’ll play a key role in:

• Work as part of a global team to provide top class support to internal employees.
• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, networking, GoTo products).
• Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines.
• Providing basic advice and assist with basic user training.

Qualifications

• Reliable, dependable, flexible, and able to multi-task with priority.
• Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment.
• Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.
• Microsoft Office 365 basic knowledge.
• Basic network knowledge.
• Light to medium physical exertion, routine bending, and lifting may be required.

Benefits

• Comprehensive health benefits.
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days.
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs.
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching.
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching.

Company Description

GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving.