[Hiring] IT Support Specialist @MIT

Role Description

The IT Support Specialist, in the Escalations team, identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams.

As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.

Qualifications

• A bachelor’s degree
• A minimum of five years of experience in IT support, information systems, or another related field
• Ability to troubleshoot Mac, Windows, and Linux operating systems
• Comfortable with the command line-interface
• Experience with learning management systems
• Experience with MS O365 and Exchange administration support
• Experience providing SaaS administration support
• Experience working with a ticketing management system

Requirements

• Experience in higher education
• Familiarity with Service Now
• Security+/Network+ certification
• AWS and/or Google experience
• Working knowledge of scripting

Benefits

• This is a fully remote position