[Hiring] IT Support Specialist @Guardian Pharmacy

Role Description

At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We’re looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment.

This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you’ll play a key role in supporting the technology that powers our business every day.

What You’ll Do

• Provide front-line technical support for hardware, software, printers, phones, and peripheral devices
• Troubleshoot and resolve desktop and business application issues with professionalism and urgency
• Install, configure, and maintain computers, software, and related equipment
• Manage and document support requests through a ticketing/work order system
• Communicate clearly with end users, providing updates and ensuring a positive support experience
• Coordinate with third-party vendors and contractors when needed to resolve technical issues
• Assist with software upgrades, version testing, patches, and system rollouts
• Support onboarding and setup for new pharmacy locations and team members
• Maintain inventory of technology equipment and supplies
• Partner cross-functionally to support operational and technical initiatives
• Prioritize and manage multiple projects and requests in a dynamic environment

Qualifications

• 3+ years of IT support or related technical experience
• High School Diploma or GED required; Bachelor’s Degree preferred
• Strong troubleshooting skills across desktop hardware, software, and peripherals
• Experience working within ticketing or help desk systems
• Excellent customer service and communication skills
• Ability to work independently while managing competing priorities
• Strong attention to detail with a proactive, problem-solving mindset
• Ability to adapt quickly in a fast-paced, team-oriented environment
• Pharmacy operations systems experience is a plus

Requirements

• You take ownership and follow issues through to resolution
• You stay calm under pressure and approach problems logically
• You enjoy helping others and building trusted relationships
• You are highly organized and able to manage multiple priorities effectively
• You are motivated by continuous improvement and operational excellence
• You work collaboratively and contribute positively to team success

Benefits

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision (Full-Time employees working 30+ hours/week only)
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service