[Hiring] IT Support & Helpdesk Specialist @Remote World

Role Description

You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks.

What you'll do

• Respond to support tickets via helpdesk platform within SLA targets
• Diagnose and resolve hardware, software, and network issues remotely
• Manage user accounts and permissions in Active Directory or Azure AD
• Escalate issues to third-line support with clear documentation
• Maintain the knowledge base with guides and FAQs

Qualifications

• Solid grasp of Windows environments, networking fundamentals, and Active Directory
• Patient and clear communicator with non-technical users
• Organised ticket manager — nothing stays unresolved
• Comfortable working remotely with distributed teams

Requirements

• CompTIA A+, Network+, or equivalent certification (nice to have)
• Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar) (nice to have)
• Familiarity with Microsoft 365 admin or Azure AD (nice to have)

Benefits

• $2,500–$4,000 USD/month based on experience
• Fully remote with flexible hours
• Exposure to a wide range of SME IT environments
• Paid leave
• Path into senior support, infrastructure, or cloud engineer roles