[Hiring] IT Specialist @Eleos Health

Role Description

As our new IT Specialist, you will be a central member of the Operations team at Eleos Health. This role will own and manage Eleos’ IT infrastructure and employee technology experience in the US, with a primary focus on hands-on support, systems management, security, and compliance. You’ll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S. The IT Specialist will be a hands-on technical POC for our US IT needs, reporting to the IT Manager.

How will you contribute?

• End-User Support
  • Provide Tier 1–2 support for employees across macOS devices and SaaS applications
  • Troubleshoot access, authentication, and device-related issues quickly and effectively
  • Serve as the first point of contact for IT support requests
• Identity & Access Management
  • Manage user lifecycle (onboarding, off-boarding)
  • Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting
  • Administer JumpCloud (MDM, policies, device enrollment, SSO)
  • Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup)
  • Handle 1Password account recovery, vault access, and permissions
• Device Management (macOS / Apple Ecosystem)
  • Support devices via MDM (JumpCloud)
  • Troubleshoot login issues, FileVault recovery, and device performance problems
  • Assist with device enrollment and lifecycle
  • Provide support for peripherals and workstation setup
• Hardware Procurement & Asset Management
  • Own ordering of hardware such as MacBooks, monitors, and peripherals
  • Manage inventory and lifecycle of devices
• SaaS Application Administration
  • Provision, de-provision, and troubleshoot access across business-critical tools including:
    • Slack
    • Zoom
    • Atlassian
    • Monday.com
    • Google Workspace
  • Manage Slack workspace (channels, groups, external users, SSO issues)
  • Ensure proper access control and license allocation across systems
• Operational Excellence
  • Document processes, run-books, and troubleshooting guides
  • Maintain asset inventory and ensure devices are compliant with company policies
  • Work closely with the security team to enforce access controls and best practices
  • Escalate complex issues to IT Manager when necessary

Qualifications

• 2+ years of experience in IT support / Help Desk (Tier 1–2)
• Strong experience in macOS environments
• Hands-on experience with JumpCloud (or similar IAM/MDM tools)
• Hands-on experience with Google Workspace administration
• Experience managing SaaS tools and user provisioning
• Solid understanding of SSO, MFA, and identity workflows
• Strong troubleshooting and communication skills

Nice to Have

• Experience with Apple Business Manager (ABM)
• Familiarity with password managers (1Password or similar)
• Experience in a startup environment
• Basic scripting (Bash, Python) for automation

Benefits

• Base pay range: $75,000 - $95,000 per year
• Wide and generous health benefits
• Significant equity and 401(k) plans matched to 4%
• Flexible PTO + Additional mental health days off
• Fully remote work environment
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy