[Hiring] IT Service Owner @Ottobock

Role Description

In the role of Service Owner, you will assume end-to-end responsibility for Microsoft 365 Copilot as a strategic digital workplace service. You will shape the further development, governance, and global adoption of M365 Copilot and ensure that our employees can leverage the potential of AI-based work methods safely, efficiently, and in a way that adds value. In the future, this role offers the opportunity to take on additional services in the Digital Workplace area. This position is also available for remote work within Germany.

• You will assume global end-to-end responsibility for Microsoft 365 Copilot and, in the future, additional digital workplace services.
• You will define and measure service quality using clear metrics (e.g., adoption, user satisfaction, business value, security & compliance) and use these to identify targeted improvement measures.
• You will ensure stable and secure operations by effectively managing external service providers and clearly defining the terms of collaboration both contractually and operationally (e.g., SLAs, KPIs).
• You will develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams.
• You will advise business units on identifying and implementing use cases to maximize the business value of AI technologies.
• You are responsible for budget, licensing, and cost management for your services and continuously optimize the cost-effectiveness of service delivery.
• You monitor market trends and technological developments related to generative AI, Microsoft 365, and the digital workplace, and use these insights to drive innovation and transformation initiatives.
• You will coordinate global rollout, change management, and communication efforts to ensure the successful adoption of new services.
• You will work closely with international business units, service providers, and global IT teams to further develop innovative workplace services tailored to specific needs.

Qualifications

• You have successfully completed a degree in computer science, business informatics, or a comparable field.
• You have several years of experience in the Digital Workplace and M365, as well as in service management.
• Ideally, you have specific knowledge and experience with Copilot for M365 Services.
• You have experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers.
• You have a solid understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment.
• You have in-depth knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control.
• You communicate clearly and effectively—in German and English—and enjoy working in a team as well as with international stakeholders.

Benefits

• Attractive compensation package, including a bonus and 30 days of vacation.
• Flexible and family-friendly work schedules (including the option to work remotely).
• Personalized professional development through our extensive training programs.
• An open corporate culture with regular team events and an exciting international work environment.
• Corporate benefits, EGYM Wellpass, health management programs, and many, many more perks awaiting you at Ottobock.