[Hiring] IT Security Supervisor @UCSF

Role Description

The Head of Governance, Risk, and Compliance (GRC), supports the Manager of Cyber Risk Management with their expert knowledge of cybersecurity risk management, contractual and regulatory compliance, and security control frameworks to analyze and manage risk institution-wide security issues across UCSF Health, Campus, Foundation, and affiliated environments.

• Serves as functional leader for GRC team and directs day-to-day execution of enterprise cyber risk and compliance services.
• Provides sustained staff direction, work prioritization, mentoring, training, escalation handling, and quality oversight across complex risk assessments, including AI solutions; security exceptions; policy interpretation; contract reviews, third-party reviews; and enterprise compliance activities, including PCI-DSS, HIPAA, UC policy, and NIST-based frameworks.
• Leads projects and program improvements with organization-wide impact, including ServiceNow IRM and IT Service Management workflows, metrics, training, quality controls, and operating standards.
• Employs AI solutions to increase service capacity and accelerate delivery.
• Regularly interfaces with senior stakeholders, auditors, and business owners and provides expert guidance and operational direction to team members.
• Works with the UC Office of the President and other UC campuses on system-wide initiatives.

Qualifications

• Bachelor's degree in related area and or equivalent experience and training.
• Minimum of five (5) years of progressively responsible experience in cybersecurity, information security, governance, risk and compliance (GRC), or related field.
• Advanced knowledge of cybersecurity, privacy, and compliance laws, regulations, standards, and policy frameworks relevant to higher education and healthcare, including UC and UCSF policy, PCI DSS, HIPAA Security Rule, NIST frameworks, and audit expectations.
• Experience directing and coordinating the work of technical or risk/compliance staff, including assigning and prioritizing work, setting expectations, coaching, mentoring, training, and reviewing work quality.
• Experience providing day-to-day functional leadership for a security, risk, or compliance program, including coordination of operational activities, issue escalation, quality oversight, and continuous improvement.
• Advanced experience leading security risk assessments, compliance reviews, remediation planning, and risk-based decision-making across healthcare, research, education, implementation, and vendor environments.
• Demonstrated ability to determine, recommend, and communicate courses of action to departments and leadership on IT security, compliance, and risk matters in complex operational environments.
• Experience developing, implementing, and improving security workflows, standards, procedures, metrics, reporting, quality controls, and program documentation.
• Advanced experience with GRC or IRM platforms, risk assessment processes, security exceptions, risk acceptance, audit response, and related compliance activities.
• Advanced ability to analyze complex technical, operational, and compliance issues and develop defensible, risk-based recommendations using sound judgment.
• Broad knowledge of cybersecurity concepts and operating principles, including networks, applications, cloud services, encryption, identity and access management, logging, endpoint security, third-party services, enterprise applications, hardware, software, and vendor IT products.
• Strong written and verbal communication skills, including the ability to prepare reports, presentations, guidance, and other materials for varied audiences, including senior leadership.
• Experience interfacing with auditors, assessors, executives, project teams, and cross-functional stakeholders on significant security, compliance, or risk matters.
• Advanced interpersonal, consultative, and influence skills sufficient to work effectively with technical and non-technical personnel at all levels of the organization and build productive working relationships.

Requirements

• Advanced coursework or training in cybersecurity, risk management, audit, or compliance.
• Minimum of three (3) years of experience supervising, leading, or providing sustained direction to professional staff.
• Knowledge of institutional processes, governance structures, and regulated data environments in higher education and/or healthcare.
• ServiceNow IRM, GRC, or ITSM experience.

Benefits

• PCI ISA certification.
• CISSP certification.
• CISA or CRISC certification.
• ServiceNow IRM, GRC, or comparable platform certification.