[Hiring] IT & Security Operations Analyst @UpGuard

Role Description

We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard. You’ll enjoy daily interactions with our globally distributed workforce, solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.

Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives, contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence. You won’t just keep the lights on. You’ll help shape how we evolve.

What will you do?

• Run daily, weekly, and periodic IT and security checklists, with a focus on Google SecOps/Chronicle monitoring
• Perform health checks across GCP infrastructure, SaaS applications, and security tooling (alerts, compliance, CI/CD pipelines)
• Troubleshoot security or infrastructure issues, document fixes, and raise follow-up actions
• Collaborate with DevOps and InfraOps on platform-level and security-related issues
• Identify and propose security and platform improvements as you gain business context
• Implement automation, security tooling, and platform enhancements to strengthen cloud and SaaS environments
• Contribute to scripts, dashboards, and operational improvements with a focus on security and compliance
• Feed insights from day-to-day work into long-term IT security and operational strategy
• Occasionally assist with IT support tasks across systems, hardware, and software
• Prioritize tasks effectively and align timelines with stakeholders

Qualifications

• Practical experience in IT and security operations across cloud infrastructure (GCP) and SaaS environments
• Hands-on knowledge of Google SecOps/Chronicle for threat detection and incident response
• Strong understanding of identity and access management (Okta), including SSO/MFA, SCIM, and RBAC concepts
• Familiarity with automation platforms (Zapier, N8N) and scripting (Bash, PowerShell, Python) to streamline tasks and improve security operations
• Experience managing and integrating enterprise SaaS applications in a security-conscious environment
• Exposure to infrastructure-as-code tools like Terraform or similar, or willingness to learn
• Thoughtful, empathetic approach to end-user support across globally distributed teams
• Hands-on experience managing laptop fleets (macOS and ChromeOS)

Requirements

• Exposure to SOC/SOC2 frameworks and compliance practices
• Experience spotting trends in incoming attacks and unusual system activity
• Ability to investigate logs and identify anomalies beyond standard monitoring

Benefits

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: All team members will be provided with top-spec laptops for their role
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
• Health Insurance: Health, dental, and vision insurance