[Hiring] IT Operations Manager @Accredited Labs

Role Description

We are seeking an exceptional IT Operations Manager to join our Accredited Labs team. This is a unique opportunity to be part of a fast-growing team and have a direct impact in scaling and securing our technology ecosystem across a growing national network of calibration labs.

The ideal candidate will have deep hands-on experience across IT operations, cloud infrastructure, identity management, and business systems — paired with the drive to build scalable, secure foundations in a fast-moving, acquisitive environment.

This position is based out of Remote / Nationwide.

As our IT Operations Manager, you will be the owner of day-to-day IT operations — managing our MSP, network and cloud infrastructure, identity platform, and core business applications. This role is pivotal in enabling Accredited Labs to scale securely, integrate newly acquired sites quickly, and deliver consistently high-quality service across our network. Reporting to the Sr. Director, IT, you’ll partner closely with the Director of Integration, Operations, Finance, Quality, and Marketing teams.

Qualifications

• 5–8+ years of progressive experience in IT operations, infrastructure, or systems administration, including direct ownership of network and cloud environments.
• Demonstrated experience managing a Managed Service Provider or external vendors against SLAs, including help desk, network/NOC, and security operations.
• Hands-on administration across Microsoft 365 / Azure, AWS, and Google Workspace / GCP, with experience leading or contributing to a cloud consolidation or migration onto AWS.
• Experience administering an identity management platform such as JumpCloud, Okta, or Entra ID — SSO, MFA / conditional access, directory, and lifecycle automation.
• Strong networking fundamentals: firewalls, VLANs, VPN, Wi-Fi, and multi-site connectivity.
• Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus.
• Working knowledge of APIs, ETL tools, or middleware solutions, and a basic understanding of database concepts.
• Strong communication skills, written and verbal, with a proven ability to translate technical issues into business language for non-technical stakeholders.
• High attention to detail, strong problem-solving capabilities, and a proactive mindset.
• Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, multi-site environment.

Requirements

• Network & Infrastructure: Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching).
• Cloud Infrastructure & AWS Consolidation: Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform.
• Identity & Access Management: Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation.
• Systems Administration & Integration: Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene.
• IT Security & Endpoint Operations: Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response.
• User Support & Enablement: Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP.
• Process Automation & Continuous Improvement: Identify workflow inefficiencies across IT operations and the business systems stack.
• M&A and Site Integration: Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data.
• Stakeholder Collaboration & Team Growth: Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions.

Benefits

• Health Insurance: Comprehensive medical coverage to support your well-being.
• Dental Insurance: Preventive and restorative care to keep you smiling.
• Vision Insurance: Coverage for eye exams, glasses, and contacts.
• 401(k) with Company Match: Plan for your future with our retirement savings plan and generous employer match.
• Company-Paid Life Insurance: Peace of mind with fully covered life insurance.
• Paid Time Off (PTO): Enjoy a healthy work-life balance with paid time off.
• Paid Holidays: Celebrate and recharge with paid company holidays.
• Company-Provided Equipment: All necessary tools and technology supplied to help you succeed.