[Hiring] IT Operations Automation & AI Ops Engineer @V2X

Role Description

The IT Operations Automation & AIOps Engineer is a hands-on technical role responsible for designing, building, and operating the automation and intelligent operations frameworks that power the organization’s AI-first IT environment. This engineer is a core builder of the greenfield IT operational environment — translating manual processes into automated, repeatable, and auditable workflows, and evolving those workflows toward agentic operations where AI systems take autonomous action with appropriate human oversight.

• Infrastructure Automation & Provisioning
  • Design and maintain Infrastructure as Code (IaC) templates using Ansible to provision and manage cloud and on-premises resources consistently and repeatably.
  • Develop and maintain Terraform playbooks for configuration management, application deployment, patch automation, and compliance enforcement.
  • Build automated provisioning workflows for compute, storage, networking, and end-user environments.
  • Integrate automation pipelines with ITSM platforms (ServiceNow or equivalent) to enable self-service IT capabilities.
• CI/CD & AI-Native SDLC for IT Operations
  • Implement and maintain CI/CD pipelines for infrastructure code.
  • Apply software development best practices — version control, peer review, automated testing — to all infrastructure automation code.
  • Integrate and operationalize AI-assisted coding tools (GitHub Copilot, Amazon Q, or equivalent) into the IT operations SDLC.
  • Develop automated compliance-as-code checks to validate infrastructure against security baselines and policy requirements.
• Agentic Operations & AIOps Platform
  • Operate the AIOps platform, configuring AI-driven anomaly detection, alert correlation, and automated triage workflows.
  • Build and maintain the agentic workflow orchestration layer: design multi-step, AI-agent-executed operational workflows.
  • Define human-in-the-loop thresholds for agentic operations.
  • Integrate automation platforms with monitoring and observability tools to enable closed-loop remediation.
  • Identify and prioritize manual IT operational processes suitable for agentic automation.
• Cloud & Hybrid Environment Management
  • Automate provisioning and lifecycle management of workloads across AWS, Azure, and/or GCP environments.
  • Implement FinOps practices including automated tagging, resource scheduling, and rightsizing recommendations.
  • Maintain automation tooling for hybrid cloud environments.
  • Contribute to disaster recovery automation, including scripted failover and failback procedures.
  • Track and report automation and agentic operations KPIs.
• Documentation & Continuous Improvement
  • Create and maintain comprehensive documentation for all automation frameworks, agentic workflows, runbooks, and operational procedures.
  • Conduct regular reviews of existing automations to identify optimization opportunities.
  • Mentor junior team members and IT operations staff on automation tooling, AIOps platforms, and AI-assisted coding practices.
  • Track and report automation KPIs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field OR an equivalent combination of education and experience.
• A minimum of five (5) years of experience in IT operations, systems administration, or a related technical discipline.
• A minimum of three (3) years of hands-on experience writing and maintaining automation using Ansible and/or Terraform.
• Demonstrated experience with scripting languages: Python and/or Bash required; PowerShell a plus.
• Experience with CI/CD pipelines and version control systems (GitLab, GitHub, or equivalent).
• Experience with AI-assisted coding tools (GitHub Copilot, Amazon Q, or equivalent) in a production IT operations context preferred.
• Familiarity with ITSM platforms such as ServiceNow.
• Experience operating in cloud environments (AWS, Azure, or GCP); multi-cloud experience a plus.
• U.S. Citizenship required; ability to obtain and maintain a security clearance.

Requirements

• Ability to travel to project and customer locations as needed.
• Industry certifications preferred: HashiCorp Terraform Associate, Red Hat Certified Engineer (RHCE), AWS/Azure/GCP Associate-level or equivalent.
• Ability to obtain and maintain CMMC Level 2 certification.

Benefits

• Healthcare coverage
• Life insurance, AD&D, and disability benefits
• Retirement plan
• Wellness programs
• Paid time off, including holidays
• Learning and Development resources
• Employee assistance resources