[Hiring] IT Operations Analyst II @Avaya

Role Description

The candidate must provide technical troubleshooting and data maintenance support. The support model includes:

• Creating and maintaining Avaya Single Sign On Accounts for non-Avaya users
• Managing Customer Hierarchies and Partner LinkIDs
• Troubleshooting and resolving data record corrections
• Spotting upstream/downstream data flow issues
• Managing requests through several channels, mainly our ticketing system, email, and phone calls

Qualifications

• Typically requires 3–6 years of experience
• Fully fluent written and spoken English

Requirements

• Great communication and consultative skills
• Excellent, demonstrated customer service orientation
• Ability to properly read and understand users’ requests and issues
• Self-discipline and attention to details
• Able to work independently with minimum supervision within a team environment
• Ability to prioritize workload
• Ability to work in a team and share knowledge
• Analytical ability, decisiveness, and strong judgment
• Demonstrates ability to problem-solve with provided guidelines
• Able to deal with task-switching due to changing prioritization
• Broad knowledge of end-user applications, client functions, and applications
• Proficient in MS Office and Google
• Network and internet knowledge
• Ability to grasp data concepts in various systems
• Exposure to customer relationship management systems like Siebel and ServiceNow is preferred

Benefits

• Remote Job: Yes, 100% Remote opportunity
• Working hours: Mon-Fri 8AM/5PM EST corresponds to India time - 6:30 PM – 3:30 AM IST
• Overtime expectations: Minimal but this role requires staffing during in-country holidays

Education

• Bachelor degree or equivalent experience

Preferred Certifications

• Not specified