[Hiring] IT Officer (with AI & Digital Innovation Support) @SPIE

Role Description

To be the link with the Headquarters for the IT management within the BU MEA and implement and support the IT transition policy/plan. He/She is accountable for maintaining proper access rights to sensitive data and ensuring protection of personal data such as medical records. The role also includes coordinating AI and digital initiatives, acting as a local focal point to support the identification, deployment, and adoption of AI-enabled tools in line with company strategy, security, and governance standards.

• Maintains the computer systems, servers, and networks of the BU.
• Installs and configures computer systems, diagnoses hardware and software faults, and solves technical and applications problems.
• Installs and configures new computers and servers, and tests new software and corporate software.
• Maintains computers, servers, and network hardware.
• Maintains in-house software (GEMS / EDMS / Prolog / SAGE), ensuring they are working properly.
• Ensures the coherence of the data informed in the in-house software, taking care of their recurrent updates.
• Extracts data from in-house software upon the request of other support functions, business centers, or Headquarters.
• Administers file server user permissions and data access policies.
• Manages firewall, email, and spam filtering systems.
• Ensures anti-virus software is installed, properly configured, regularly updated, and working properly on all PC and server stations.
• Monitors LAN for security issues.
• Creates and sets account users in Active Directory, managing Active Directory and Group Policies.
• Sets up and maintains backup systems, and onsite/offsite storage.
• Plans for disaster recovery.
• Installs software available to appropriate users.
• Monitors against usage of unlicensed and unauthorized software.
• Diagnoses and troubleshoots hardware & software failures (application plus system database).
• Implements IT solutions, policies, and procedures to maximize efficiency and availability of existing infrastructure, ensure integrity of all company electronic data, and support effectively the company goals and strategies.
• Liaises with external support agencies to resolve faults.
• Identifies suitable IT vendors and support contractors.
• Liaises with external support agencies to resolve faults.
• Maintains computer peripheral equipment e.g., printers, scanners.
• Maintains IT inventory and software licensing compliance checklist.
• Manages relationship with system subcontractor.
• Corresponds with the headquarters IT team and the subsidiaries.
• Supports the coordination of AI-related initiatives (e.g., AI assistants, automation tools, data analytics solutions) in alignment with corporate guidelines.
• Acts as a bridge between users and AI service providers, gathering use cases, feedback, and improvement ideas.
• Assists in identifying opportunities for process automation and efficiency gains using AI or digital tools.

Qualifications

• Strong knowledge of all software, hardware, database, servers, etc. used in the company’s network.
• Ability to troubleshoot and swiftly resolve issues.
• Basic understanding of AI concepts such as Generative AI (e.g., AI assistants, chatbots), Process automation, Data-driven decision support.
• Ability to understand AI use cases and translate business needs into structured requests.
• Curiosity and willingness to learn emerging digital and AI technologies.
• Good oral, written, and interpersonal communication skills to deal with a multi-cultural environment.
• Fluency in English.

Requirements

• Bachelor’s degree (with preference for a Technical qualification) or equivalent experience.
• 5+ years of IT maintenance experience ideally with the region.
• English (D-Full professional proficiency).

Benefits

• TBD

Location

Global tower, Abu Dhabi