[Hiring] IT Manager @Magna Tech Website Job Board

Role Description

Magna Technology Group is a rapidly growing Digital Transformation consultancy specializing in implementations, advisory, & managed services associated with Salesforce's Data Cloud, AgentForce, Marketing Cloud, and Core CRM products. We focus tirelessly on helping our clients identify the areas of their business that could be positively impacted by technology, helping to save them both time and money. Additionally, we help our clients identify ways they can utilize technology to improve their customer experiences, driving loyalty, cross-sell opportunities, and ultimately revenue per customer.

Key Responsibilities

• Internal Projects & Infrastructure
  • Lead company efforts to obtain and maintain SOC2 compliance.
  • Plan and execute internal IT initiatives, such as system migrations, implementations, and workflow enhancements.
  • Partner with People Ops teams to enforce company-wide IT security policies and lead data security training and compliance.
  • Oversee vendor relationships with hardware suppliers and enterprise software vendors.
• Employee Technical Support & Operations
  • Provide technical support for team members (US & India), resolving issues across different platforms and applications.
  • Define and maintain IT ticket resolution, maintaining high internal customer satisfaction.
  • Administer identity, access management, and single sign-on systems across all company software (e.g., Asana, Google Workspace, Slack).
• Hardware, Software & Onboarding Management
  • Manage the full IT lifecycle for hardware (procurement, configuration, deployment, tracking, and decommissioning) across the organization.
  • Execute automated and frictionless IT onboarding/offboarding workflows for new hires and departing staff.
  • Maintain an accurate IT Asset Management inventory, tracking laptop assignments, software licenses, and hardware upgrades.
  • Optimize software license allocation to reduce unnecessary operational expenditure.

Qualifications

• 5+ years of hands-on IT support/sysadmin experience with relevant education.
• Proven experience supporting distributed teams across multiple time zones (specifically US and India).
• Exceptional written and verbal communication skills with a customer-service mindset.
• Has managed devices and data security for an organization.
• Strong attention to detail, willingness to ask clarifying questions, and proactive attitude toward learning and improvement.
• Positive attitude, openness to feedback, and commitment to team delivery.

Requirements

• Preferred Qualifications:
  • Developer skills plus Salesforce experience and/or certifications a plus.
  • Experience with SOC2 and Google data security.
  • Experience working with a U.S.-based company.

Benefits

• Competitive Compensation
  • Competitive salary based on experience, qualifications, and demonstrated expertise.
  • Opportunity to grow with a rapidly expanding international organization.
• Work From Anywhere in India
  • Fully remote position with the flexibility to work from anywhere in India.
  • Join a global team while maintaining work-life balance and location flexibility.
• Health & Wellness
  • Comprehensive health, dental, and vision coverage.
  • ING 20 Lakhs floater coverage for added peace of mind.
• Time to Recharge
  • 32 days of paid leave annually.
  • We believe rest and recovery are essential for long-term success.
• Home Office Support
  • Home office allowance to build your ideal remote workspace.
  • Support for laptops, monitors, headphones, and other equipment needed to do your best work.
• Growth & Impact
  • Direct exposure to company leadership.
  • Opportunity to help build and shape a growing international organization.
  • Significant ownership and autonomy in your role.

Who you are

We are looking for highly motivated individuals who would like to be a part of something new. You should enjoy creating things from scratch & problem solving in general. As a member of our team, you will be on a fast track to taking on major responsibilities and learning how to build a business. This career track is meant to quickly guide new teammates to become senior leaders, either growing mastery over certain critical business functions or managing a team.