[Hiring] IT Helpdesk Technician @Sardine

Role Description

As an IT Helpdesk Technician at Sardine, you’ll support the systems that keep our global, remote-first team productive and secure. You’ll be responsible for executing day-to-day IT operations, from device management and access controls to hands-on technical support. This role sits at the intersection of IT, Security, and People teams. You’ll be a reliable partner across the company, helping us deliver a seamless, secure, and efficient employee experience as we grow.

• Maintain and support core IT systems, including Google Workspace and device management (JAMF).
• Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team.
• Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly.
• Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video.
• Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana).
• Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.

Qualifications

• 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
• Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support.
• Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows.
• Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience.
• A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff.

Requirements

• System Administration: Experience supporting users within JAMF, BetterCloud, 1Password, and GitHub.
• Collaboration & Productivity: Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.
• HRIS: Familiarity with HRIS automation tools like Rippling for user lifecycle management.

Benefits

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
• 4% matching in 401k / RRSP - US and Canada specific.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual Learning stipend.