[Hiring] IT Help Desk Technician @Tanobel

Role Description

We are seeking a dedicated and knowledgeable individual to join our team as a technical support professional. This position plays a crucial role in ensuring that our organisation operates smoothly by providing exceptional assistance to our users.

• Provide first-line support to end-users for hardware and software issues.
• Diagnose and resolve technical problems via phone, email, or in-person.
• Install and configure computer systems, software, and peripherals.
• Maintain accurate records of user issues and resolutions in our ticketing system.
• Collaborate with other IT team members to improve service delivery and efficiency.

Qualifications

• Proven experience in an IT support role or similar.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both written and verbal.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Requirements

• Experience with remote desktop applications and helpdesk software.
• Knowledge of networking concepts and protocols.
• Ability to work independently and as part of a team.