[Hiring] IT Help Desk Specialist @TopDog Law
IT Help Desk Specialist @TopDog Law
Information Technology
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] IT Help Desk Specialist @TopDog Law

2d ago - TopDog Law is hiring a remote IT Help Desk Specialist. 💸 Salary: unspecified 📍Location: PST (UTC-8)

Role Description

In this role, you will be responsible for:

  • Provide Tier 1-2 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
  • Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication.
  • Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, and legal‑industry software.
  • Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
  • Assist with new‑hire onboarding, including account setup, device configuration, and user orientation.
  • Maintain accurate documentation of issues, solutions, and workflows.
  • Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
  • Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.
  • Support call center operations (preferred): UCaaS/CCaaS troubleshooting, queue monitoring, softphone setup, and user support.
  • Identify opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

Qualifications

  • 3-5 years of help desk or IT support experience, ideally in a remote or multi‑location environment.
  • Strong troubleshooting skills across hardware, software, networking, and remote‑access tools.
  • Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools.
  • Excellent communication skills with a customer‑service mindset.
  • Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork.
  • Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
  • Must be able to work PST business hours consistently.

Requirements

  • Experience supporting law firms or professional‑services environments (preferred).
  • Familiarity with MSP (Managed Service Provider) workflows, SLAs, and ticket volume expectations is a strong advantage.
  • Exposure administering EDR, IAM and/or MFA tools is a plus.
  • Strong communication skills—written and verbal.
  • Ability to think critically, prioritize effectively, and execute with speed.

Benefits

  • Real growth: As the firm grows, so do opportunities for advancement and leadership.
  • High standards, real support: Clear expectations, coaching, and accountability.
  • Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity.
  • Meaningful work: Helping people through some of the hardest moments of their lives.
Before You Apply
remote Be aware of the location restriction for this remote position: PST (UTC-8)
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Help Desk Specialist @TopDog Law
Information Technology
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: PST (UTC-8)
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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