[Hiring] IT Field Specialist @Flatiron Construction Corp
IT Field Specialist @Flatiron Construction Corp
Information Technology
Salary usd $23.00 - $2..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago

[Hiring] IT Field Specialist @Flatiron Construction Corp

2mths ago - Flatiron Construction Corp is hiring a remote IT Field Specialist. πŸ’Έ Salary: usd $23.00 - $27.00 per hour πŸ“Location: USA

Role Description

Are you a detail-oriented individual with a passion for IT Field Support? As an IT Field Specialist you will provide second level IT support for users at various offices and remote jobsite. Collaborate with industry experts and committed teams to ensure seamless execution of technology initiatives. Apply now and transform your career with us.

  • Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions.
  • Effectively manage end-user support queues within IT service management tools.
  • Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently.
  • Prepare for deployment, maintain, and control hardware and software inventory.
  • Document actions and issues in IT Service Management tool.
  • Prioritize incidents and identify problems to effectively resolve end-user requests from local and remote locations.
  • Act as a primary point of contact for IT incidents and requests.
  • Educate employees on IT services and processes, including appropriate paths to engage IT for support.
  • Responsible and accountable for user onboarding and offboarding process and procedures.
  • Diagnose incidents with various desktops, software, mobile devices, printers, video conferencing equipment, etc. while following up on tasks to achieve successful resolution.
  • Conduct system tests, troubleshoot customer issues, and correct software defects.
  • Help maintain software applications.
  • Experience supporting users in a Microsoft Windows environment, including but not limited to: Active Directory, Microsoft Office Suite.

Qualifications

  • Bachelor's Degree in Computer Science or a related field preferred.
  • Previous experience in IT Field Support preferred.
  • Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.

Benefits

  • Comprehensive compensation package and paid time off program.
  • Industry leading 401(k)/RRSP.
  • Medical/Extended Health Care, Dental, Vision and/or Provincial Medical.
  • Wellness benefits & Employee Assistance Program.
  • Tuition Reimbursement Program.

Company Description

We are an EEO/ADA/Veterans employer.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Field Specialist @Flatiron Construction Corp
Information Technology
Salary usd $23.00 - $2..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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