[Hiring] IT Engineer @Piper Companies

Role Description

Piper Companies is seeking an IT Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The IT Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Requirements

• Salary Range: $22-$35/hr (USD)
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

Application Information

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords

• customer onboarding
• implementation specialist
• network support
• technical support
• customer success
• Cisco networking
• telemetry
• virtual machines
• VM deployment
• API integrations
• cloud platforms
• SaaS onboarding
• network configuration
• DNS
• IP addressing
• subnetting
• SNMP
• SSH
• firewall administration
• cybersecurity
• CVE
• CVSS
• software hardening
• cloud migration
• troubleshooting
• customer training
• platform adoption
• professional services
• endpoint visibility
• infrastructure support
• networking engineer
• implementation consultant
• technical account management
• data integration
• cloud connectivity
• stakeholder communication
• enterprise technology
• IT operations