[Hiring] IT Engineer @Function Health

Role Description

As an IT Engineer at Function Health, you’ll play a hands-on role in keeping our team productive, secure, and well-supported. You’ll manage laptops, resolve technical issues, improve onboarding/offboarding workflows, and help enforce the tools and processes that support our fast-paced, mission-driven environment.

As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions.

This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.

Key Responsibilities

• Provide technical support to employees for devices, software, and account issues.
• Manage onboarding/offboarding tasks to ensure timely and secure access across systems.
• Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts).
• Enroll and monitor laptops in MDM and ensure endpoint protection is running.
• Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc.
• Partner with Security to roll out device, account, and data protection policies.
• Track IT assets, manage inventory, and support device lifecycle operations.
• Triage IT requests, escalate complex issues, and follow through to resolution.
• Support internal audits by maintaining access logs, asset records, and process documentation.

Qualifications

• 3–5 years in an IT support, helpdesk, or systems admin role.
• Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems.
• Experience with MDM, endpoint protection, and identity tools (Okta a plus).
• Familiarity with scripting or automation (e.g., Bash, Python, no-code tools).
• Able to manage support queues with empathy, urgency, and professionalism.
• Prior experience supporting a fully remote global team within a start-up environment ideal.
• Clear communicator who documents work well and can train others as needed.
• Bonus: Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2).
• Bonus: Experience using GAM or other admin automation tools.

Benefits

• Competitive salary and benefits package.
• Flexible working hours.
• Dynamic work environment where creativity and innovation are encouraged.