[Hiring] IT Business Systems Administrator @PNC

Role Description

As an IT Business Systems Administrator within PNC's Tempus Technologies organization, you will be responsible for the day-to-day administration, maintenance, and optimization of Tempus business systems and applications. This role requires a proactive and hands-on approach to ensure the seamless operations of IT systems, contributing to the efficiency and effectiveness of the overall business operations.

• System Administration
  • Administer, maintain, and monitor business‑critical systems, enterprise platforms, and endpoint management solutions.
  • Perform routine maintenance, updates, and health checks to ensure stability and performance.
  • Remediate system‑level vulnerabilities through patching and configuration changes in coordination with Security.
  • Develop and maintain automation or scripts to support operational efficiency.
• User Account Management
  • Manage user accounts, roles, and permissions in accordance with access control and security standards.
  • Support access changes, reviews, and remediation activities as required.
• Support and Troubleshooting
  • Provide tier‑2/3 support for system‑related incidents and service requests.
  • Troubleshoot and resolve problems related to business systems and applications.
• System Customization and Configuration
  • Configure and enhance systems to meet evolving business and operational requirements.
  • Participate in system changes, upgrades, and releases following established change management practices.
• Integration and Collaboration
  • Collaborate with cross-functional teams to integrate business systems with other IT infrastructure components.
  • Support and troubleshoot integrations between business systems and other internal or third‑party platforms.
• Documentation
  • Maintain accurate documentation for system configurations, processes, and support procedures.

Qualifications

• Proven experience as a Business Systems Administrator or similar role.
• Strong understanding of business processes and the ability to translate them into technical requirements.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.

Requirements

• PowerShell Scripting, Source Control (Git), and automation platforms (e.g., Bamboo)
• Microsoft 365 Administration (Including SharePoint, Purview, Defender, etc.)
• Azure / Entra ID Administration
• Microsoft Intune
• Active Directory and Group Policy
• Windows Server and Hyper-V
• macOS and Jamf (preferred, not required)
• Basic Networking Concepts (Including DNS, DHCP, etc.)

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service