[Hiring] IT and Security Manager @Furnished Quarters

Role Description

We’re seeking an experienced, security-focused IT Infrastructure and Security Manager to oversee our internal technology infrastructure, cybersecurity operations, and external technology partnerships. In this role, you'll manage critical IT systems, strengthen security practices, oversee technology vendors, and support cloud infrastructure initiatives. You'll work closely with Product and Technology leadership to ensure our technology environment remains secure, reliable, and efficient. This is an ideal opportunity for someone who combines hands-on technical expertise with strong vendor management skills, enjoys solving complex challenges, and takes ownership of technology improvements.

What You’ll Do

• Cybersecurity & Incident Response
  • Oversee the company's information security standards and ensure appropriate security controls are maintained.
  • Develop and maintain cybersecurity incident response plans, procedures, and escalation protocols.
  • Coordinate security operations and incident response activities across external technology providers.
  • Support security assessments, tabletop exercises, and ongoing risk mitigation initiatives.
  • Communicate cybersecurity risks, incidents, and remediation efforts to leadership in clear, business-focused terms.
• Technology Vendor Management
  • Manage relationships with managed service providers (MSPs), cybersecurity monitoring providers, and incident response firms.
  • Monitor vendor performance, contractual obligations, and service coverage.
  • Lead vendor selection processes, including RFP development, proposal evaluations, and contract negotiations.
  • Identify opportunities to consolidate vendors, optimize software licensing, and reduce technology costs.
  • Coordinate contract renewals and communicate upcoming decisions, costs, and risks to leadership.
• IT Infrastructure & Cloud Management
  • Administer Microsoft 365, Azure, networking, firewalls, endpoint management, licensing, and backup systems.
  • Maintain accurate documentation of technology systems, configurations, and procedures.
  • Support cloud migration initiatives, infrastructure improvements, and cost optimization.
  • Oversee hosting arrangements for critical business applications and support system transitions.
  • Partner with Product and Technology leadership on infrastructure projects and technology initiatives.
• Identity, Access & Security Compliance
  • Manage employee system access, including provisioning and removal during onboarding and offboarding.
  • Lead the implementation of single sign-on (SSO) across company applications.
  • Oversee software license assignments and access permissions.
  • Manage cybersecurity insurance requirements, carrier relationships, and policy renewals.
  • Coordinate with technology vendors to ensure security controls meet insurance coverage requirements.
• Employee IT Support & Collaboration
  • Serve as the escalation point for complex, sensitive, or security-related employee IT issues.
  • Coordinate with external IT providers to ensure timely resolution of technology concerns.
  • Provide direct employee IT support when first-level support is unavailable.
  • Collaborate with internal teams, leadership, and vendors to support technology operations.
  • Manage assigned projects, communicate progress, and proactively identify risks and roadblocks.

Qualifications

• 5+ years of progressive IT experience, including hands-on administration of Microsoft 365, Azure, networking, and endpoint management.
• Direct experience managing managed service providers (MSPs) and coordinating multiple technology vendors.
• Experience leading vendor RFP processes, evaluating proposals, and negotiating contracts.
• Strong understanding of cybersecurity practices, incident response, and information security controls.
• Working knowledge of cybersecurity insurance requirements and renewal processes.
• Experience creating and maintaining clear technical documentation.
• Strong organizational, project management, and problem-solving skills.
• Ability to communicate technical risks and solutions clearly to non-technical stakeholders and senior leadership.
• Ability to manage multiple priorities, work independently, and take ownership of projects.
• Experience with Asana or similar project management tools and standard IT service management systems.
• Proficiency in Microsoft Office Suite and the ability to learn new technology platforms.
• Experience transitioning IT operations between outsourced providers or bringing services in-house is preferred.
• Direct experience managing cybersecurity insurance renewals is preferred.

Benefits

• Medical, Dental, and Vision Insurance
• Life, Short- and Long-Term Disability Insurance
• Medical FSA
• 401(k) with Company Match