[Hiring] Intermediate Network Operations Center (NOC) Engineer @Dev.Pro
Intermediate Network Operations Center (NOC) Engineer @Dev.Pro
Information Technology
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Intermediate Network Operations Center (NOC) Engineer @Dev.Pro

1wk ago - Dev.Pro is hiring a remote Intermediate Network Operations Center (NOC) Engineer. πŸ’Έ Salary: unspecified πŸ“Location: Spain

Role Description

We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

Qualifications

  • 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
  • Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
  • Ability to navigate dashboards and perform log correlation
  • Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
  • Advanced English communication skills (written and verbal)
  • Clear communication with technical teams and stakeholders during incident response
  • Ability to manage multiple priorities in fast-paced environments
  • Strong analytical and problem-solving skills with a methodical approach to troubleshooting
  • Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
  • Disciplined approach to following operational processes and maintaining 24/7 shift coverage
  • Self-motivation with the ability to adapt and learn quickly
  • Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

Requirements

  • Experience with ServiceNow and/or Jira Service Management
  • Experience using Slack or Microsoft Teams in a support environment
  • Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
  • Familiarity with AWS and Azure
  • Familiarity with Kubernetes and Docker
  • Exposure to PostgreSQL, MySQL, and Amazon RDS
  • Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

Benefits

  • Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
  • Benefit from regular security awareness training to strengthen your security practices
  • Execute complex operational tasks, from failover procedures to strategic maintenance

Key Responsibilities

  • Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution
  • Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
  • Analyze logs, metrics, and traces to determine incident scope and impact
  • Manage the incident lifecycle, including triage, prioritization, and escalation coordination
  • Document and track incidents in ServiceNow and Jira Service Management
  • Coordinate with application and development teams, providing initial technical analysis to support faster resolution
  • Communicate clear, concise incident updates, translating technical status into actionable information
  • Maintain accurate incident records and provide structured shift handovers to incoming analysts

Our Next Steps

  • Submit a CV in English
  • Intro call with a Recruiter
  • Interview
  • Offer
Before You Apply
️
remote Be aware of the location restriction for this remote position: Spain
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Intermediate Network Operations Center (NOC) Engineer @Dev.Pro
Information Technology
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
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remote Be aware of the location restriction for this remote position: Spain
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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