[Hiring] Information Technology Operations Manager @MediQuant LLC

Role Description

An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, database and storage management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Qualifications

• Bachelor's Degree in an Information Technology or Business discipline or related field of study (e.g., Computer Science, MIS, Business Management) and a minimum of two years of work experience leading or managing professionals or project delivery.
• In lieu of degree, 4 years of work experience leading or managing professionals or project delivery may be accepted.
• 5+ years of IT solutions or business domain experience with increasing levels of responsibility.
• 3+ years of experience collaborating with IT solution design/development teams (internal or external).
• ITIL, PMI, Microsoft or similar advanced certifications are highly desired.
• Broad knowledge of Information Technology functions which could include an individual focus on service management, data management, network management, systems engineering, project management, architecture, or other specialties.
• Must have prior experience successfully leading or managing a team of technical IT resources with demonstrated progression of increased scope and complexity.
• Ability to quickly learn new business functionality, technology and stay current with IT industry trends.
• Knowledge and experience applying project management methodology and discipline to improve the delivery of IT projects preferred.

Requirements

• Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management.
• Proven experience influencing the outcome of events to achieve desired results.
• Demonstrated analytical and problem-solving abilities.
• Ability to execute short and long-term plans, as well as react quickly to issues and develop both short and long-term solutions.
• Exceptional time management skills and ability to multitask, prioritize, and pay close attention to details.
• Experience coaching and/or mentoring others for improved performance and career success, which includes the ability to take proactive actions to address issues that may impact team performance.
• Ability to perform effectively under pressure or opposition.
• Prefer knowledge of HIPAA regulations involving PHI and HITECH.

Benefits

• Employees may work from our corporate headquarters or work from home.
• Remote workers will be provided with a company laptop and are responsible for maintaining access to high-speed internet.

Work Environment

• This is a full-time position, and the hours of work and days are typically Monday through Friday, 8:30 a.m. to 5 p.m.
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 3:30 p.m. and must work 40 hours each week to maintain full-time status.
• Occasional evening and weekend work may be required as job duties demand.

Travel

• Incumbent will experience little to no and overnight travel.

Work Authorization

• In compliance with Federal employment laws, MediQuant will verify the identity and employment authorization of each person hired.
• MediQuant participates in the Federal E-Verify program.

Security Clearance

• Must be able to pass all security clearances mandated by various government contracts as well as client hospital/healthcare security requirements.
• Any employee working on government projects will be required to successfully pass a government background check and receive a Common Access Card (CAC).
• Additionally, the applicant must be a U.S. citizen and will be subject to a Public Trust security background investigation and must meet requirements to obtain a Department of Defense (DOD) network account.

AAP/EEO Statement

• MediQuant, Inc. is an equal opportunity employer.

Compliance

• Employees shall comply with all MediQuant policies, state and federal laws, regulations, and contractual obligations when accessing MediQuant or client Confidential Data, Confidential Information, and Information Assets.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.