[Hiring] Identity Services Engineer III @Fenix24

Role Description

The Managed Identity III role will be principally responsible for managing and maintaining the operational readiness of email and identity solutions. This role will report to the Support Services Manager and is 100% remote.

• Perform engineering tasks to maintain full operational readiness of identity solutions
• Handle client incidents and escalations
• Install, configure, and audit identity solutions

Key Responsibilities

• Perform engineering tasks in support of identity protection services
• Handle client satisfaction escalations and incidents
• Install, configure, and audit identity protection platforms and applications
• Review and consult on product, solution, and client change control requests
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Identity Protection Practice Group initiatives
• Participate in an on-call rotation

Qualifications

• 3-to-5 years of cyber security identity experience
• Bachelor’s degree in information technology or a related field, or an equivalent work history
• Microsoft Active Directory and Exchange, Azure, AWS, and/or Mimecast are highly desired
• Industry certifications in Microsoft, Citrix, and VMware desired
• Experience working for and within IT for the legal industry
• Experience in large-scale service delivery
• This position requires a CJIS clearance.

Requirements

• Demonstrated practical expertise in Active Directory, Microsoft Exchange, Microsoft O365 security controls, Azure Cloud Services Entra ID, CrowdStrike Identity Protection, Enzoic, Intune, eSentire, and Mimecast
• Experience with hybrid environments/Entra ID Connect installation and support
• Experience with MDM solutions and support
• Microsoft Intune is a plus
• Experience with MFA product deployments and support
• DUO/Microsoft Authenticator desired
• Experience with Azure Computer is preferred
• Ability to maintain accurate time entries and documentation of work within the company’s ticketing system on a daily basis
• Communicate effectively in any form or medium
• Manage dynamic and competitive priorities
• Organize complex technical tasks for multiple clients at once
• Conversant with information technology and managed services best practices
• Experience with service delivery in a managed services practice organization
• Server, network, storage, and/or security support experience
• Practical application of InfoSec principles

Benefits

• Dynamic, innovative work environment with rewarding work - help save our clients from disaster!
• Internal and external learning & development opportunities, including career advancement
• Scheduled & flexible PTO programs
• Family friendly programs - Care packages
• Regular team building events
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programmes
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance