[Hiring] Identity & Access Management Engineer @Baker Hughes

Role Description

As an Identity & Access Management Engineer, you will be responsible for:

• Providing Level 2 operational support, monitoring, and maintenance for Identity and Access Management platforms, including Active Directory, DNS, PKI, and CyberArk.
• Handling end-user incidents, service requests, and change activities in accordance with established security and operational standards.
• Engaging higher-level support teams and third-party vendors for escalation and collaboration.
• Providing first-line support and coordinating escalations for both major and minor incidents within the Identity domain.
• Adhering to the ITIL change management processes.
• Ensuring that all incidents in the Identity assignment group are resolved within the agreed SLA and that solutions comply with security guidelines.
• Providing 24/7 on-call support on a rotational basis.
• Engaging in project work alongside engineer team members to develop and demonstrate learned skills.
• Maintaining and developing documentation for supported applications.

Qualifications

• A minimum of 2-3 years of experience in enterprise Active Directory environments.
• Strong understanding of Active Directory authentication protocols, including Kerberos, NTLM, and LDAP.
• Working knowledge of Public Key Infrastructure (PKI) and digital certificate management.
• Hands-on experience in auditing and monitoring Active Directory environments, leveraging PowerShell scripting.
• Strong technical knowledge of Windows Server operating systems (2012, 2016, 2022).
• A good understanding of the TCP/IP protocol suite and associated networking technologies.
• Strong analytical, problem solving and troubleshooting skills.
• Effective written and verbal communication skills.
• Hands-on experience with ServiceNow.
• Microsoft certifications (e.g., MCSA, Microsoft Certified: Identity and Access Administrator Associate).
• Experience in hybrid environments (on-prem AD + Azure AD).
• A bachelor’s degree in computer science.
• Proven ability to own complex initiatives and ensure successful delivery.
• Ability to excel in dynamic settings with strong multitasking and independent work capabilities.

Requirements

• Ability to troubleshoot and resolve user authentication, account lockout, and access issues.
• Team player with a positive attitude and strong communication skills.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Company Description

Our Cyber Security Team provides intelligent security solutions, connecting technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to perform their operations reliably and efficiently. Our team creates business value through continuously monitoring our network & systems, ensuring safety, security, and compliance of Baker Hughes network.

Our people are at the heart of what we do at Baker Hughes. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.