[Hiring] Helpdesk Specialist @Istituto Marangoni

Role Description

The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London.

• IT Service – support staff, lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person.
• The Helpdesk Specialist is responsible for maintaining the School's IT equipment, deploying new devices, managing repairs and providing support across both Apple macOS and Windows environments.
• Support the administration of Microsoft 365 services, Microsoft Entra ID and Mobile Device Management (MDM) solutions.
• Assist with maintaining the School's IT infrastructure, classroom technology and audio-visual equipment.
• Remote support to other campuses may occasionally be required.
• Provide technical support for School events both on-site and remotely.
• Contribute to improving IT processes through documentation, automation and continuous service improvement.

Qualifications

• Experience supporting Windows and Apple macOS devices.
• Good knowledge of Microsoft 365 applications.
• Basic understanding of Microsoft Entra ID (Azure AD).
• Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
• Excellent troubleshooting and customer service skills.
• Good written and verbal communication.
• Ability to prioritise workload and work independently.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).

Requirements

• Experience with Apple Business Manager.
• Basic knowledge of Python or PowerShell scripting.
• Experience with Microsoft Power Automate.
• Knowledge of SharePoint Online.
• Experience supporting Microsoft Teams.
• Experience with Cisco Meraki networking.
• ITIL Foundation or equivalent certification.

Benefits

• Salary: Up to £32,000