[Hiring] Help Desk Technician @Mercor

Role Description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: IT Support Expert

Type: Contract

Compensation: $50–$70/hour

Location: Remote

Role Responsibilities

• Build long-horizon IT tasks with deterministic rubrics to evaluate agent performance.
• Develop scenarios in Helpdesk with tickets having known resolutions and diagnostic steps.
• Create Identity and Access scenarios for provisioning with defined role-based outcomes and SSO/MFA issues.
• Design Endpoint and SaaS scenarios for device setup and license management against specified targets.
• Work independently and asynchronously to meet deadlines and improve task quality.
• Collaborate to ensure tasks have checkable answers without subjective judgment.

Qualifications

• Must-Have: 2+ years in IT support, helpdesk, or sysadmin.
• Expertise in identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow).
• Comfortable with IT artifacts: tickets, runbooks, access-change requests, incident write-ups.
• Clear written communication; can articulate reasoning and encode it into deterministic rubrics.
• Preferred: CompTIA, ITIL, or equivalent certifications.

Requirements

• Hourly contractor, Paid weekly via Stripe Connect.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]
• PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.