[Hiring] Help Desk Technician @Smile Doctors

Role Description

We’re seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home.

• Troubleshoot computer or network issues in a timely manner
• Explain computer issues to non-technical team members
• Effectively communicate with IT Team Members
• Troubleshoot Patient Management System issues
• Set up and maintain computer equipment as needed

This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies.

Qualifications

• Basic teamwork skills
• Basic multitasking and prioritization skills
• Ability to listen and understand information verbally and in writing

Requirements

• High school diploma or equivalent required
• Six (6) months previous Help Desk experience required; one (1) year preferred
• COMPTIA A+ and/or Network+ certification preferred

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Company Description

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.