[Hiring] Global Network Operations NOC II Technician @Zayo Group

Role Description

Zayo is seeking a Global Network Operations NOC II Technician to primarily be responsible for the surveillance and repair of a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper being the most widely deployed technology.

• Must have Juniper and/or Cisco router experience. (Juniper preferred.)
• Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.
• Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues.
• Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities.
• Interact with customers to provide a high level of customer satisfaction.
• Work nights and/or weekends as scheduled.
• Work well as a part of a team as well as be able to perform as an individual with minimal supervision.
• Ensure that all customer issues on scheduled shift are handled in a timely manner, escalating to upper management as necessary.
• Perform special projects and other duties as assigned.

Schedule:

• This role has a varied work schedule.
• Back Half: Wed to Saturday/ 7 am to 7 pm for a few months.
• The schedule may change (with ample notice) to: Front Half: Sunday - Wednesday 7:00 AM - 7PM.
• Finally, there may be a Night Shift option, as well.

Qualifications

• Associate's degree or equivalent from two-year college or technical school and three to five (3 - 5) years' related experience and/or training; or equivalent combination of education and experience.
• Minimum of two (2) years of experience in the troubleshooting and repair of Ethernet & IP networks.
• Excellent communication skills, both verbal and written.
• Great customer service skills.
• Effective problem solving and interpersonal skills.
• Basic knowledge of Microsoft Word, Excel, and Visio.
• Experience with trouble ticketing and circuit inventory software.
• Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:
• Ethernet Switching
• IP Routing
• BGP
• MPLS
• Spanning Tree
• Dense Wave Division Multiplexing (DWDM)
• Domain Name Servers (DMS)
• RFC2544 Ethernet Testing

Requirements

• Estimated base pay range for this role is $22.45 - $34.51 USD / hour, commensurate with experience.
• The base pay range shown is a guideline and reasonable estimate for this role.
• Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
• Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
• Sales roles may be eligible to participate in a sales incentive plan.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave