[Hiring] EUC Engineer - Vulnerability Management @World Wide Technology

Role Description

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks.
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
• Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation.
• Create and maintain documentation for fellow administrators, Service Desk, and end users.
• Assist in patching enterprise end-user devices with OS and third-party application updates.
• Evaluate and define hardware standards.
• Identify technical problems within EUC systems and work independently to determine solutions.
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues.
• Work closely with the Global Service Desk to drive process enhancements and efficiencies.
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
• Provide support as needed.
• Be a part of the on-call and support rotation.
• Work on projects and tasks as assigned.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.
• A minimum of 8 years' progressive experience in a related field preferred.
• 5 years or greater experience in system administration.
• Experience troubleshooting end-user hardware, software, and driver issues.
• Adept at learning new skills and cutting-edge technologies on the fly.
• Strong customer service skills.
• Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python.
• Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix.
• Expert OS administration and configuration skills for Windows.
• Expert OS administration and configuration skills for macOS.
• Experienced with Agile Frameworks and Methodologies.
• Experienced with Cloud services in Azure.
• Accomplished with command-line interfaces.
• Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF.
• Expert in Packaging Software for mass deployment.
• Accomplished in creating and maintaining Active Directory Group Policy.
• Experience creating and managing relationships with Vendors.
• Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow.
• VMware Certified Professional Digital Workspace (VCP-DW) or VMware Certified Technical Associate End-User Computing (VCTA) preferred.

Requirements

• Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000 to $112,500 annually.
• Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.
• The range for this position in other geographic locations may differ.
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.