[Hiring] ESM Tech Lead @HEXAWARE

Role Description

• Perform assigned day-to-day operations of ServiceNow platform.
• Maintain the stability and usability of the platform across production and non-production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation.
• Support troubleshooting and resolution of ServiceNow platform incidents.
• Contribute to ServiceNow version upgrade execution.
• Manage ServiceNow instance security: user/group access, administration, access control lists, etc.
• Provide configuration assistance to ServiceNow developers.

Qualifications

• ServiceNow CSA certification.
• Sound knowledge on ServiceNow platform and products.
• Above average communication skills to handle client interactions.
• Hands-on experience with ServiceNow administration, ITSM, integrations, code reviews & migrations.

Requirements

• Support hours: 9-5 Central Time, with occasional support over the weekend.