[Hiring] Enterprise VoIP Engineer @Trinity Health

Role Description

Engineer with specific knowledge and experience with Telephony Services particularly in the Cisco VoIP space. Additional knowledge of networking technologies required as well.

We are seeking an experienced Telecommunications Engineer with a strong background in designing, implementing, and optimizing enterprise voice and contact center solutions. Proven expertise in Cisco voice technologies, including Cisco Unified Communications Manager (CUCM), with a focus on scalable, resilient, and secure architectures. Skilled in end-to-end solution design, covering:

• Call routing
• Dial plan development
• SIP integrations
• High-availability deployments across complex, multi-site environments

Extensive experience in architecting and deploying enterprise Contact Center solutions, delivering seamless customer experience through:

• Intelligent call flows
• Workforce optimization
• System integrations

Adept at collaborating with cross-functional teams, translating business requirements into technical solutions, and leading large-scale deployments from concept through production. Strong knowledge of VoIP protocols, network infrastructure, and performance optimization, combined with a strategic mindset and hands-on technical leadership. Recognized for driving operational efficiency, improving system reliability, and delivering high-quality communication platforms aligned with organizational goals.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field
• Five (5) to seven (7) years of progressive experience across multiple platforms
• Comprehensive knowledge of hardware, software, application, and systems engineering in at least two (2) IT disciplines
• Proficient in technical documentation, DevOps and ITIL concepts
• Proficient knowledge of the cloud platform – architecting for the cloud
• Proficient knowledge of modern networking technologies including Software Defined Networking (SDN)
• Proficient knowledge of security concepts with hands-on experience in implementing security controls and compliance requirements
• Effective oral and written communication skills
• Strong interpersonal skills
• Adept at multi-tasking
• Ability to remain calm, helpful, and productive in all situations

Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions
• Participates in the planning, development, design, testing, migration and implementation of new products and upgrades of existing solutions
• Assisting in the development of technical architecture in areas of expertise and related design documentation
• Develops integration, migration and contingency plans
• Configures and manages desktop and server technologies and advanced server technologies for application deployment, server package management, application delivery, etc.
• Installs and configures various operating systems and infrastructure components, such as networks, storage, data protection and operating systems in private and public cloud
• Maintains security configuration in supported solutions and makes sure they are up to date
• Deploys, manages, and operates scalable, highly available, and fault-tolerant systems
• Implements and maintains systems that are highly available, scalable, and self-healing
• Implements and maintains continuous computing delivery systems and methodologies
• Implements and manages automated security controls, governance processes, and compliance validation
• Manages tools to automate operational processes
• Identifies and documents appropriate use of operational best practices, serves as an escalation point for service optimization
• Ensures corrective and preventive measures are taken as needed
• Initiates problem-solving procedures according to established instructions
• Determines when technical assistance is needed from vendor or other resources
• Escalates difficult and unresolved problems to the appropriate vendor(s) and internal management
• Responsible for interpreting, organizing, executing, coordinating, evaluating and communicating complex projects under the guidelines of TIS methodology
• Researches and recommends appropriate infrastructure and configuration necessary to meet desired results
• Coordinates process improvement initiatives to optimize efficiency, reliability, and quality of service
• Collaborates with colleagues and supervisors to resolve cross-departmental problems or issues
• Recommends changes to the infrastructure to enhance systems and network performance
• Performs other duties as assigned
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior

Benefits

• Pay grade 16 range: 105,654.6408-174,330.1573
• Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles

Company Description

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.