[Hiring] End User Technology Specialist – SME (Microsoft Intune) @Acuity

Role Description

Acuity, Inc. has an opening for an End User Technology Specialist - SME to support endpoint management services for a highly regulated federal financial environment. The role provides senior technical leadership for secure, reliable lifecycle operations across Windows endpoints, virtual endpoints, and mobile assets, with a strong focus on Microsoft Intune, Windows Autopilot, and Microsoft Defender for Endpoint.

The SME leads endpoint provisioning, configuration baselines, compliance policies, patching, vulnerability remediation, application delivery, security integration, and automation. Working with security, infrastructure, service desk, vendor, and government stakeholders, the SME resolves complex endpoint issues, improves operational consistency, maintains audit-ready documentation, and mentors technical staff.

Responsibilities

• Lead full lifecycle endpoint operations for laptops, desktops, virtual endpoints, and mobile devices, including provisioning, configuration, deployment, maintenance, decommissioning, and preproduction validation.
• Serve as the technical SME for Microsoft Intune in Windows environments, including configuration profiles, compliance policies, application delivery, Autopilot onboarding, and Defender for Endpoint integration.
• Establish and maintain endpoint configuration baselines, security controls, compliance policies, patching processes, vulnerability remediation plans, and closure reporting.
• Oversee enterprise application packaging, deployment, maintenance, and endpoint automation using PowerShell and standardized delivery processes.
• Troubleshoot complex endpoint issues, including Autopilot enrollment failures, policy conflicts, application packaging defects, compliance anomalies, and escalated incidents.
• Coordinate with security, infrastructure, service desk, vendor, and government teams to resolve issues, prevent recurrence, and improve service performance.
• Develop and maintain SOPs, architecture artifacts, operational documentation, and reporting to support FISMA, audit readiness, SLA tracking, and lifecycle visibility.
• Mentor endpoint engineers and support personnel to improve technical quality, consistency, and operational performance.

Qualifications

• Minimum 10 years of related experience in endpoint management.
• Deep expertise with Microsoft Intune for Windows endpoint environments, including configuration profiles, compliance policies, and application deployment.
• Strong experience with Windows lifecycle management, endpoint provisioning, Autopilot, Defender for Endpoint, patching, vulnerability remediation, and security integration.
• Proficiency with PowerShell scripting, automation, application packaging, and endpoint delivery solutions.
• Experience supporting endpoint operations in regulated, security-sensitive, or federal enterprise environments.
• Ability to troubleshoot complex endpoint issues across enrollment, policy, application, compliance, security, and operational domains.
• Experience developing SOPs, technical documentation, architecture artifacts, audit-ready records, and operational reporting.
• Ability to mentor technical staff and coordinate effectively across security, infrastructure, service desk, vendor, and government teams.

Requirements

• Clearance Requirement: U.S. Citizen with the ability to obtain and maintain a federal public trust clearance.

Company Description

Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative, and rewarding work environment has earned repeat honors from the Washington Business Journal’s “Best Places to Work”, Washington Post’s “Top Workplace”, and SmartCEO Corporate Culture awards.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.