[Hiring] Director of IT @Emergence Software

Role Description

Emergence is hiring its first dedicated IT hire. This is a foundational role: you will build the portfolio IT function from the ground up, serving as the primary owner of IT across our holding company and portfolio companies. You will work closely with a fractional senior IT/Security advisor who owns the architecture with you, and a managed service provider for day-to-day delivery. You are not expected to run every company's IT — you are expected to know the portfolio well enough to centralize what creates leverage across companies, leave alone what a company already does well, and know the difference.

What you'll do

• Acquisition integration:
  • Run the IT workstream for every acquisition: inventory the stack, map access, stand up accounts and devices, wire the company into Emergence systems.
  • Build the Day 1-100 integration playbook this function currently lacks, then run it at roughly three closes a quarter.
• Identity, access, and operations:
  • Build and operate the joiner/mover/leaver standard across the portfolio, including offboarding completeness.
  • Operate the identity platform after selection and rollout (selection is in-flight, informed by a portfolio audit underway).
  • Own the living inventory of tools, accounts, admin credentials, licenses, and renewal dates that every consolidation and security decision depends on.
• Vendors and shared services:
  • Manage the MSP relationship and SLA for portfolio companies that consume central IT delivery.
  • Own vendor contracts, renewals, license consolidation, and portfolio volume pricing.
  • Build the back-end connections that feed our cross-portfolio data platform.

Qualifications

• 6-10 years in hands-on IT operations, systems administration, or MSP/consulting delivery, with at least 3 in an IT leadership role.
• Experience running IT across multiple companies, clients, or business units at once — not a single-company environment, however well run.
• Experience owning the IT workstream of an acquisition — due diligence, Day 1 readiness, and post-close systems rationalization and migration.
• Deep understanding of tradeoffs between centralized and decentralized IT delivery; you are a vocal advocate for what works well and what doesn’t.
• Fluent in identity and access operations (Okta, Entra, JumpCloud, or similar): SSO, provisioning, lifecycle workflows.
• Comfortable walking into a company with no documentation and systematically mapping what exists.
• Strong vendor and license management instincts: contracts, renewals, SLAs, consolidation.
• You build the playbook rather than execute one handed to you.
• Excellent business stakeholder management skills - you can professionally engage at all levels of the organization.

Bonus points

• Prior experience in a PE portfolio or holding company.
• Admin depth in both Google Workspace and Microsoft 365 (we run both today).
• Experience in regulated segments like healthcare, finance, or defence where compliance is integral to IT operations.

Compensation

We offer competitive compensation and a full benefits package. The base salary range for this role is $140,000–$175,000, plus a performance-based bonus. Placement within the range is based on job-related factors including experience, skills, qualifications, and location.

Location

Remote, U.S.-based.