[Hiring] Corporate IT Support Specialist @Vultr

Role Description

Vultr is seeking a highly skilled and experienced Corporate IT Support Specialist to be the first line of technical support for our globally distributed team, keeping employees productive as we power one of the world's largest independent cloud platforms. The ideal candidate is a customer-focused helpdesk professional with strong fundamentals in endpoint troubleshooting (macOS and Windows), SaaS administration, identity and access management, and MDM tooling, paired with excellent communication skills and a white-glove service mindset. This is a highly visible role in a high-growth technology company, which will require:

• Owning the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs
• Troubleshooting endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate
• Administering core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions
• Managing employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning
• Configuring and maintaining endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies
• Supporting identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access
• Maintaining an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement
• Developing clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets
• Engaging with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones
• Partnering with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts

Qualifications

• 5+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce
• Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues
• Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools
• Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning
• Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent
• Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
• Demonstrated customer service mindset with a track record of delivering responsive, white-glove support

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• First year remote office setup + reimbursement per quarter each subsequent year for new equipment
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription