[Hiring] Connectivity Engineer II @Hologic

Role Description

We are seeking a Connectivity Engineer II to support healthcare customers by ensuring the functionality, reliability, and interoperability of networked medical devices within healthcare information systems. In this role, you will:

• Provide technical support to internal and external customers, focusing on connectivity and interoperability within healthcare information systems.
• Perform investigations, troubleshooting, and root cause analysis using diagnostic tools and established processes.
• Support product installations, software upgrades, configuration changes, and connectivity-related projects.
• Deliver responsive, high-quality support while maintaining a strong customer focus.
• Take ownership of escalated cases, provide regular status updates, and drive timely resolution.
• Escalate issues to subject matter experts and management as necessary.
• Document case activity, investigation findings, actions taken, and resolutions within the CRM system.
• Maintain compliance with quality, regulatory, and documentation requirements.
• Collaborate with team members, customers, and field personnel to investigate and resolve issues.
• Dispatch Field Service Engineers when onsite support is required and provide clear guidance regarding required actions.
• Leverage and contribute to the shared Knowledge Base to improve problem resolution and team effectiveness.
• Build and maintain advanced knowledge of Hologic products, networking technologies, and interoperability standards.
• Communicate product reliability concerns and recommend process improvements.
• Participate in technical discussions and customer meetings as required.
• Support the Quality Policy and adhere to all Quality System procedures, FDA regulations, and ISO requirements.

Qualifications

• Technical diploma, associate degree, or equivalent experience.
• 2-4 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (preferred).
• Experience supporting healthcare information systems and medical device connectivity (preferred).
• Knowledge of DICOM, PACS, HL7, RIS/LIS, and related healthcare interoperability standards (preferred).
• Experience using diagnostic and remote support tools, including log analysis, ping, traceroute, and remote desktop applications (preferred).
• Ability to sit, stand, walk, and use hands and arms to perform computer and equipment-related tasks.
• Ability to occasionally lift and move equipment weighing up to 40 pounds.
• Ability to assemble and connect computer peripherals as needed.

Benefits

• Flexible work schedule required to support customer and business needs.
• Occasional travel of up to 10% may be required.
• Comprehensive onboarding and ongoing professional development.
• Opportunities for career growth.
• Annualized base salary range: $78,000 to $122,100, eligible for an annual bonus.

Company Description

At Hologic, we are committed to making healthcare better through innovation, collaboration, and customer excellence. You'll join a team dedicated to solving meaningful challenges and improving patient care through technology.