[Hiring] Cloud Support Administrator @Atmosera

Role Description

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility.

• Networking & Security:
  • Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
  • Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
  • AZ-104 highly preferred - If not, employees must obtain certification within 90 days or be subject to termination.
• Incident Management:
  • Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.
  • Manage service requests according to change management procedures.
  • Monitor, analyze, and resolve incidents for customer infrastructure in Azure.
  • Install, configure, and administer customer systems in Azure.
  • Communicate technical issues and solutions to clients in clear, understandable terms.
• Documentation & Training:
  • Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
• Client Focus:
  • Deliver exceptional client service delivery throughout the service lifecycle.
  • Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management:
  • Configure monitoring and alerting on physical and virtual infrastructure.
  • Manage and maintain physical and virtual components (including Atmosera’s management stack).
  • Perform quality assurance checks on migrated and greenfield environments.
  • Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices.
  • Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse.
• Compliance & Security:
  • Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills:
  • Manage and administer Windows & Linux Servers.
  • Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support:
  • Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration:
  • Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments.
  • Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud.
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues.
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills with the ability to present technical information to clients.
• Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team.
• Preferred experience with Hypervisors (Hyper-V, VMware).

Requirements

• Microsoft Azure Admin (AZ-104) - Must obtain within 90 days of employment or subject to termination.
• Ability to pass US Public Trust background check.

Benefits

• Competitive Salary: We offer competitive salaries commensurate with experience and skills.
• Generous 401(k) Plan: 100% company match on your contributions up to 4% of your salary.
• Performance-Based Compensation: Bonus potential in addition to your base salary.
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees.
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance.
• Generous Paid Time Off (PTO): Three weeks of paid time off.
• 11 Paid Holidays throughout the year.
• Community Service Leave: Paid time off to volunteer.
• Employee Recognition and Reward Program.