[Hiring] Cloud Services Analyst @Phoenix Software

Role Description

Due to continued growth, we are hiring a new Cloud Services Analyst to join our team and help deliver comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance and contributing to the development of cutting-edge cloud solutions.

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure.
• Conduct cloud service enhancements through performance tuning and operational advancements.
• Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
• Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight.
• Provide focused troubleshooting and problem-solving for Azure platforms.
• Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

Qualifications

• Current experience in a 2nd/3rd line support role within an MSP environment.
• Solid experience in managing and optimising cloud services, particularly in Azure.
• AZ-104 Microsoft Azure Administrator certification or the desire and ability to complete it.
• Understanding of ITIL.
• Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
• The ability to understand and use PowerShell and Azure CLI to facilitate automation.
• Practical understanding of system architecture, networking and administration.
• Excellent customer service skills & problem-solving skills.
• Experience and knowledge working with an ITSM tool.
• Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.

Benefits

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.