[Hiring] Cloud Engineer II @Rackspace Technology

Role Description

We are seeking a skilled and experienced Senior Azure Level II Engineer to join our dynamic team. The ideal candidate will have strong expertise in Azure cloud technologies, with a focus on Azure VMs, Logic Apps, and monitoring solutions. Additionally, proficiency in Linux and Windows environments is required. As a Level II Engineer, you will be responsible for supporting and maintaining our cloud infrastructure, resolving technical issues, and optimizing system performance to ensure seamless operations.

• Provide technical support and troubleshooting assistance for Azure cloud services, with a deep understanding of Azure VMs, including provisioning, configuration, and optimization.
• In-depth knowledge & working experience on Azure Subscription, Azure Network, Azure Active Directory, Express route, Compute, storage, Alerts, Hyper-V.
• Hands-on experience running daily operations of Azure and Azure stack hub-hosted Windows and Linux workloads.
• Diversified experience in managing Windows OS virtual machines like patching, backup, and other OS support activities that include L1 & L2 issue troubleshooting.
• Work experience on Azure native tools like Azure Monitor, Application insight, log analytics workspace Azure Policy, Azure Update, and Azure Security Center.
• Configure and manage Azure Logic Apps for workflow automation, integrating with various Azure services and external systems.
• Deploy and manage container apps and container app jobs and manage IAC via Terraform.
• Implement and maintain monitoring solutions such as Azure Monitor and Azure Log Analytics to monitor system performance, identify trends, and proactively address issues.
• Experience managing Azure Entra ID, RBAC, PIM, Conditional Access Policies, and Managed Identities.
• Experience managing Azure Backup, Recovery Services Vault, and Azure Site Recovery (ASR) replication and recovery operations.
• Basic understanding of Azure Kubernetes Service (AKS), cluster monitoring, node pools, scaling, and troubleshooting.
• Experience troubleshooting Azure networking components including NSGs, Application Gateway, Load Balancers, VPN Gateways, Private DNS Zones, and Private Link.
• Respond to escalated incidents and service requests from Level 1 support teams, diagnosing and resolving issues related to Azure cloud services and infrastructure.
• Perform system administration tasks on Linux and Windows servers, including installation, configuration, and maintenance of software and applications.
• Collaborate with cross-functional teams to design, implement, and manage cloud infrastructure solutions that meet business requirements.
• Monitor system performance, capacity, and availability using monitoring tools and implementing proactive measures to optimize performance and prevent downtime.
• Participate in on-call rotation schedule to provide after-hours support and address critical incidents.
• Document procedures, configurations, and best practices to maintain an up-to-date knowledge base and facilitate knowledge sharing within the team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in a similar role, with a focus on supporting Azure cloud environments.
• Strong understanding of Azure services such as Azure VMs, Azure Logic Apps, Azure networking, Azure Monitor, Azure Log Analytics, container apps and container app jobs, etc.
• Proficiency in Linux and Windows system administration, including PowerShell scripting.
• Experience with configuration management tools such as Terraform and Ansible is desirable.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues independently.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.

Company Description

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.