[Hiring] Cloud Engineer I @Rackspace Technology

Role Description

We are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure. The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.

Key Responsibilities

• Monitoring & Incident Management
  • Monitor Azure infrastructure, applications, and services using approved monitoring tools.
  • Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
  • Perform first-level troubleshooting and resolution of infrastructure issues.
  • Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.
  • Participate in major incident bridges and provide timely updates.
  • Ensure accurate documentation of incidents, service requests, and resolutions.
• Azure Infrastructure Support
  • Monitor and support Azure Virtual Machines (Windows and Linux).
  • Perform routine operational tasks on Azure resources.
  • Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
  • Support Azure Backup and recovery operations.
  • Assist with storage administration and capacity monitoring.
  • Validate successful completion of scheduled jobs and maintenance activities.
• Operating System Administration
  • Perform routine health checks on servers and infrastructure components.
  • Support patching and maintenance activities as per established procedures.
  • Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.
• Service Requests & Change Support
  • Execute standard service requests and operational tasks.
  • Support implementation of approved changes under supervision.
  • Validate system health before and after changes.
  • Maintain accurate operational records and change documentation.
• Documentation & Communication
  • Maintain and update operational runbooks, SOPs, and knowledge articles.
  • Provide detailed shift handovers to incoming support teams.
  • Communicate effectively with customers, vendors, and internal stakeholders.
  • Participate in process improvement initiatives and operational reviews.

Technical Skills

• Microsoft Azure
  • Basic knowledge and operational support experience with Azure Virtual Machines.
  • Azure Virtual Networks (VNet).
  • Network Security Groups (NSG).
  • Azure Storage Accounts.
  • Azure Backup.
  • Azure Monitor.
  • Log Analytics Workspace.
  • Azure Alerts and Action Groups.
  • Azure DNS.
  • Recovery Services Vault.
• Windows Administration
  • Event Viewer Analysis.
  • Disk and File System Management.
  • Service Monitoring.
  • Basic PowerShell knowledge.
• Linux Administration
  • Service Management.
  • Log Analysis.
  • Basic Shell Scripting.
• Monitoring Tools
  • Experience or exposure to Azure Monitor.
  • AlertOps.
  • Other infrastructure monitoring tools.
• ITSM Tools
  • Experience using ticketing and service management platforms such as ServiceNow.
  • HaloITSM.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate. Equivalent practical experience will also be considered.
• 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.
• Exposure to Microsoft Azure environments preferred.
• Experience supporting Windows and Linux operating systems.

Certifications (Preferred)

• Microsoft Azure Fundamentals (AZ-900).
• Microsoft Azure Administrator Associate (AZ-104) - Preferred.
• ITIL Foundation Certification - Preferred.

Soft Skills

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused approach.
• Ability to work effectively in a 24x7 rotational shift environment.
• Strong attention to detail.
• Good documentation and reporting skills.
• Ability to prioritize tasks and manage multiple incidents simultaneously.
• Team-oriented mindset with a willingness to learn new technologies.