[Hiring] Cloud Engineer @Summit 7 Systems

Role Description

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team, and technicians are all coming together to make a difference.

• Collaborate with various teams to identify, design, and document technical processes that improve efficiency, consistency, and quality of our operations.
• Leverage your technical expertise to define workflows, procedures, and best practices that align with industry standards and organizational goals.
• Collaborate with the Strategic Account Managers and relevant teams to understand the scope and details of services provided to clients.
• Serve as a technical escalation point for the service desk, investigating and resolving complex technical issues related to Microsoft 365 and Azure services.

Essential Functions:

• Serve as a technical point of contact for clients, addressing inquiries, providing updates, and ensuring that solutions meet client expectations.
• Investigate and collaborate with teams to analyze and resolve complex technical problems, providing guidance and expertise to ensure timely and effective resolutions.
• Ensure documentation is generated for training and efficiency.
• Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications.
• Define clear timelines, roles, and responsibilities, and ensure that changes are thoroughly tested and documented.
• Evaluate incoming tasks and projects to determine their urgency and priority.
• Monitor the ticket backlog, identifying bottlenecks, and working closely with other engineers to diagnose and resolve issues efficiently.
• Identify critical issues requiring immediate attention.
• Collaborate with teams to identify and implement process improvements to reduce future ticket backlogs.
• Manage personal Key Performance Indicators, forecasting current workload for upcoming effort availability, and ensuring that all tickets are processed in accordance with Service Level Agreements.
• Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications.

Qualifications

• Professional certifications: Security+ is REQUIRED.
• Optional / Desired: Microsoft Certificates (AZ-104, SC-300, SC-400).

Requirements

• Technology Experience:
• Microsoft 365
• Compliance Administration - AIP, DLP, Data lifecycle management, etc.
• Teams Administration
• Exchange Administration
• SharePoint Administration
• Security Administration
• Intune
• Azure Technology
• AD Connect
• Recovery Services
• Virtual Machine - Management, monitoring, and troubleshooting.
• Conditional Access
• Azure AD
• AVD
• Active Directory Domain Services
• Active Directory Federation Services
• Certificate management and renewals
• Network Troubleshooting

Benefits

• Excellent health/dental benefits from BCBS and Ameritas.
• Luxurious VSP vision benefits.
• 401k with company matching.
• 10 days' vacation, 7 days sick time.
• Bonuses and salary increase potential via our certifications plan.

Work Conditions

• Work is typically performed in an office environment.
• Must be able to remain in a stationary position for extended periods of time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery.
• May occasionally need to position self to maintain computers, including under the desks and in the server closet.
• Frequently communicates with employees and clients.
• Must be able to exchange accurate information in these solutions.