[Hiring] Cisco Engineer @SMART TECH SKILLS LLC

Role Description

The Network & Telecommunications Engineer is responsible for administering, supporting, and improving enterprise network, telecommunications, and security infrastructure. This role provides operational support, monitoring, troubleshooting, and engineering services across voice, data, firewall, and network platforms. The position supports secure, reliable, and resilient enterprise connectivity while participating in medium to complex telecommunications projects.

Key Responsibilities

• Network & Security Infrastructure Operations
  • Administer, analyze, and support enterprise network, telecommunications, and security technologies
  • Perform engineering, administration, capacity planning, and operational support for Cisco, Palo Alto, and related platforms
  • Monitor systems to identify trends, risks, vulnerabilities, and service-impacting conditions
  • Troubleshoot and resolve network, firewall, telecommunications, and connectivity issues
• Telecommunications & Voice Systems
  • Maintain, tune, and support VoIP and enterprise communications infrastructure
  • Support VPNs, remote site connectivity, and secure access services
  • Provide advanced issue resolution and technical escalation support
• Monitoring, Performance & Reliability
  • Administer and support network monitoring and management tools
  • Monitor availability, capacity, and performance to ensure operational stability
  • Support vulnerability monitoring, prioritization, and remediation activities
• Engineering & Continuous Improvement
  • Research, evaluate, and recommend network, voice, and security enhancements
  • Implement improvements to strengthen resilience, continuity, and service reliability
  • Identify opportunities to standardize, optimize, and modernize network environments
• Documentation & Standards
  • Develop technical specifications, implementation recommendations, and supporting documentation
  • Document and standardize operational procedures to improve supportability and knowledge transfer
  • Reduce reliance on limited specialized resources through process improvement
• Project & Stakeholder Support
  • Support approved projects as requested by program areas and IT leadership
  • Participate in complex telecommunications projects as a contributor or technical lead
  • Provide customer support for client-reported technical issues

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience
• 3 or more years of IT experience supporting telecommunications and multi-platform environments
• 3 or more years of experience supporting maintenance of telecommunications services
• 3 or more years of experience providing customer technical support
• Experience with Cisco networking technologies including IOS, RADIUS, TACACS+, and access control systems
• Experience supporting VoIP, VPN, and enterprise communications platforms
• Strong troubleshooting skills across network, voice, and security infrastructure

Preferred Qualifications

• Industry certifications such as CCNA (Route/Switch, Voice, or Collaboration), CCENT, or equivalent
• ITIL Foundation certification
• Experience supporting firewall platforms such as Palo Alto
• Experience contributing to or leading complex telecommunications projects
• Familiarity with enterprise IT and telecommunications policies and procedures

Core Skills & Attributes

• Strong analytical and problem-solving abilities
• Ability to troubleshoot complex technical issues across platforms
• Strong documentation and standardization mindset
• Effective communication and customer service skills
• Ability to manage multiple priorities in operational environments
• Collaborative approach to working in cross-functional teams
• Focus on reliability, security, and service continuity

Benefits

• Competitive salary
• Location: Remote or Onsite (Specific onsite work location is Tallahassee, FL)
• Experience Level: Mid Level (3 or more years of relevant experience)

This is a remote position.