[Hiring] Cisco Contact Center Engineer @ScalableOS

Role Description

The Cisco Contact Center Engineer is responsible for leading all phases of Contact Center projects from a technical level:

• Discovery
• Design
• Implementation
• Support primarily of Cisco Contact Center Enterprise and Webex Contact Center

The Sr. Engineer will work with clients to drive feature adoption and workload transformation to achieve our clients’ business goals.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent experience
• Minimum 5 years of comprehensive Contact Center and Collaboration background
• In-depth understanding of Cisco U/PCCE and Webex CC solutions
• Extensive experience deploying and troubleshooting U/PCCE solutions, including but not limited to:
  • Cisco ICM
  • CVP
  • VVB
  • Finesse
  • CUIC
  • VXML applications
  • Dialer
  • ECE
  • SIP
• Experience migrating and supporting WxCCE
• Experience writing Java, JavaScript, Python, and PowerShell code
• Experience with Webex Contact Center, Connect, and AI Agent
• Experience configuring Contact Center related bots
• Experience integrating Contact Center platforms with 3rd party applications including QM, WFM, WFO, etc.
• Nice to have experience with GCCA DialogFlow development
• Adept at voice gateway / CUBE configuration and troubleshooting
• Proficient with Cisco Unified Communications and general calling platforms
• Proficient in server virtualization
• Maintain certification and certificate requirements as needed by Cisco
• Maintain proficiency in technology areas required to successfully deploy and support Contact Center and Collaboration solutions
• Excellent organizational skills
• Self-motivated with the capability to work independently
• Highly professional with the ability to protect the company’s values and integrity and maintain confidentiality
• Ability to work flexible hours including on call and after hours work for scheduled and unscheduled maintenance
• Highly motivated to succeed
• Personable team player
• Ability and experience adapting to new processes and procedures
• Ability to travel when needed

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.