[Hiring] Atlassian Platform & ITSM Engineer @Optima Global Solutions

Role Description

We are looking for an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team within the Program Executive Office, Defense Healthcare Management Systems (PEO DHMS). This is a hands-on enterprise tooling role that combines Atlassian platform engineering and administration, business/process analysis, IT service management (ITSM), technical delivery, and customer-facing solution design within the SDLCNext environment.

• Work directly with Government users, process owners, platform administrators and engineers, vendors, and Workforce 3.0 teammates to translate operational needs into scalable platform solutions.
• Manage the full lifecycle of SDLCNext enhancements and support - from requirements discovery, process design, configuration, testing, and implementation through user enablement, incident/problem resolution, reporting, and continuous improvement.
• SDLCNext is an enterprise Atlassian environment supporting software-development-lifecycle and ITSM activities across PEO DHMS.
• Success in this role requires someone who can move comfortably between stakeholder conversations and hands-on platform work.

Qualifications

• 5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, software lifecycle tooling, technical delivery, or a closely related discipline.
• Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment.
• Experience supporting Confluence and integrating Atlassian tools with other enterprise systems.
• Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management.
• Demonstrated ability to gather requirements, map processes, analyze gaps, develop solution recommendations, and manage technical changes through implementation and adoption.
• Experience operating in a controlled production environment with disciplined testing, documentation, access control, change management, and stakeholder communications.
• Prior federal, DoD, or other highly regulated technology experience; DHA / PEO DHMS / Military Health System experience is highly preferred.
• Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Business, Project Management, or a related field is preferred.
• U.S. citizenship and ability to obtain and maintain a Common Access Card (CAC) and required access to DHA systems and environments.

Requirements

• Lead solution consulting, requirements, and delivery.
• Partner directly with Government and contractor user groups to understand business processes, pain points, service needs, and platform requirements.
• Translate requirements into clear process flows, solution options, implementation proposals, delivery timelines, risks, dependencies, and decision points.
• Manage platform enhancements and process-improvement efforts from intake through design, configuration, testing, release, adoption, and closure.
• Conduct gap analyses and assess proposed changes, new capabilities, and emerging technologies.
• Facilitate technical working sessions and maintain action, risk, issue, and decision follow-through across multiple simultaneous workstreams.
• Administer and configure SDLCNext / Atlassian capabilities.
• Provide responsive Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext user needs.
• Support incident and problem management by documenting symptoms, reproducing issues, organizing evidence, identifying contributing factors, tracking corrective actions, and communicating status to stakeholders.
• Plan and support releases, upgrades, patches, maintenance activities, and capability-adoption efforts.
• Facilitate integration requests and support the design, implementation, testing, and sustainment of integrations between SDLCNext and adjacent tools or services.
• Create and maintain job aids, SOPs, configuration documentation, operating guidance, and other materials that make support processes repeatable and auditable.

Benefits

• Atlassian administration certification or advanced Jira/JSM administration training.
• ITIL certification or practical experience applying ITIL-aligned service-management practices.
• Experience modernizing or migrating legacy ALM/ITSM environments to Atlassian or another enterprise platform.
• Experience with enterprise workflow automation, dashboarding/analytics, and platform-governance standardization.

Key Competencies

• Hands-on problem solving: comfortable moving from user conversation to configuration detail, testing, troubleshooting, and follow-through.
• Structured technical delivery: manages scope, timelines, dependencies, actions, risks, decisions, and communications without losing technical detail.
• Customer orientation: translates user needs into practical solutions while setting appropriate expectations and protecting platform standards.
• Technical judgment: understands when to configure, automate, integrate, escalate, or simplify rather than defaulting to unnecessary customization.
• Clear, concise written and verbal communication with the ability to explain technical decisions to Government, business, and engineering stakeholders.
• Strong collaboration and influence across Government, prime/subcontractor, platform, vendor, and end-user communities.
• Meticulous attention to detail, documentation discipline, sound judgment, and the ability to manage competing priorities in a fast-moving environment.

Interested candidates, please apply online with a detailed resume and contact information. Thank you.