[Hiring] Associate Field Network Engineer @CDK Global

Role Description

The Associate Field Network Engineer provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK. We are seeking positive, hardworking candidates who are motivated self-starters that work well independently with little or no supervision, but who thrive in a team environment. Join our world-class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

• Install and perform onsite repairs of simple network products.
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.).
• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
• Obtain meaningful results from projects assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.

Qualifications

• Ability to interact with upset clients and defuse possible client dissatisfaction.
• Superior client relations’ skills are a necessity.
• Good understanding of CDK business and associated service strategies.
• Strong communication skills.
• This position requires 80-90% regional travel with some overnight travel.
• Strong working knowledge of Windows based operating systems and applications.
• Ability to operate test equipment.
• Superior troubleshooting skills.
• Advanced technical knowledge and the ability to isolate and resolve peripheral equipment issues.
• Strong networking skills.
• Strong interpersonal and organizational skills.
• Good reading, writing, and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
• Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
• Ability to plan projects within established deadlines.
• Must be available for overtime and some weekend installations.
• Ability to coordinate/organize activities, information, materials or other resources within tasks or projects.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily.
• Minimum AA degree in Electronics, Computer Technology or equivalent experience.

Requirements

• BS degree in Computer Science or equivalent experience (preferred).
• CCNA and MCDS Certification (preferred).

Benefits

• Compensation: $35/hr.
• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.